Refund policy

Return & Refund Policy – Baby Needs

At Baby Needs, we want you to be completely satisfied with your purchase.

Returns

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at:

Email: babyneedstm@gmail.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at babyneedstm@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before making your purchase.

Exchanges

The fastest way to ensure you get the item you want is to return the original item and place a new order once the return is accepted.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

babyneedstm@gmail.com